SMS and Text Messaging Privacy

SMS Terms & Conditions

Last Updated: August 19, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text message communications from Bob’s Chimney.
By opting in to receive SMS messages from Bob’s Chimney, you agree to these SMS Terms.

1. SMS Program Description

Bob’s Chimney uses SMS text messaging to communicate with customers regarding chimney cleaning,
inspections, maintenance, repairs, and other requested services.
Messages may include:

Responses to customer inquiries

• Appointment confirmations and reminders
• Scheduling and rescheduling communications
• Technician arrival notifications
• Service updates
• Estimates and requested service information
• Follow-up communications regarding a customer’s service request

Other customer service communications related to services requested from Bob’s Chimney

Our SMS program is primarily intended for conversational and service-related communications with
customers.

2. Consent to Receive SMS Messages

Customers may opt in to receive SMS messages from Bob’s Chimney by providing their mobile phone

number and giving consent through our website forms or another applicable opt-in method.

By opting in, you authorize Bob’s Chimney to send text messages to the mobile phone number you provide.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Bob’s
Chimney.

3. Message Frequency

Message frequency may vary.
The number of messages you receive will depend on your interactions with Bob’s Chimney, including your
service requests, appointments, scheduling needs, and ongoing customer service conversations.

4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data rates may apply to messages sent and received in connection with the Bob’s Chimney SMS program. Bob’s Chimney is not responsible for charges imposed by your mobile carrier.

5. How to Opt Out

You may opt out of receiving SMS messages from Bob’s Chimney at any time.

Reply STOP to any SMS message from Bob’s Chimney to opt out.

After you submit an opt-out request, you will receive a confirmation message stating that you have successfully opted out and will receive no further SMS messages from us unless you opt in again.
You may opt back in by replying START or by providing consent again through an available opt-in method.

6. Help and Customer Support

For assistance with SMS communications, reply HELP to any message from Bob’s Chimney.

You may also contact us using the following information:

Bob’s Chimney
685 Centre St, Unit 201
Boston, MA 02130
Phone: (888) 553-7770
Email: info@bobschimney.com
Website: https://bobschimney.com/

7. Privacy

Your privacy is important to us. Information collected in connection with our SMS program is handled in accordance with our Privacy Policy.

SMS consent and mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers when necessary to provide our messaging services or otherwise operate our business, subject to applicable privacy requirements.

For more information about how Bob’s Chimney collects, uses, and protects personal information, please review our Privacy Policy:

https://bobschimney.com/privacy-policy-bobs-chimney/

8. Supported Carriers and Delivery

SMS message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Carriers are not liable for delayed or undelivered messages.
Availability of SMS services may vary depending on your mobile carrier, device, and location.

9. Eligibility

By opting in to receive SMS messages, you represent that you are the authorized user of the mobile phone number provided or otherwise have permission to receive messages at that number.

If your mobile phone number changes or is reassigned, you should opt out or notify Bob’s Chimney so that messages are not sent to a new user of that number.

10. Changes to These SMS Terms

Bob’s Chimney may update these SMS Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued participation in the SMS program after changes become effective constitutes acceptance of
the revised SMS Terms, to the extent permitted by applicable law.

11. Contact Us

If you have questions regarding these SMS Terms & Conditions or Bob’s Chimney’s text messaging practices, please contact us:

Bob’s Chimney

685 Centre St, Unit 201
Boston, MA 02130
Phone: (888) 553-7770
Email: info@bobschimney.com
Website: https://bobschimney.com/
Privacy Policy:
https://bobschimney.com/privacy-policy-bobs-chimney/